What is the best free CRM solution?

What is the top 15 best free CRM software(2022)

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What is the Top 15 best free CRM software(2022)?

The best to find out if Customer Relationship Management software fits your business and applications is through hands-on use. With hundreds of different CRM applications on the market, sellers are eager to let you try their CRMs. Most are even ready to let you try their CRM software for free. Because they are free, they're the best place to start. Because they're free, they're packed with information and can teach you everything you need to know about a CRM platform.
Because they're free CRM software, there's no high-pressure sales rep pushing for a fast sale. You can see what features are most important to you and shop around for free before deciding on a vendor. Trialing out free CRM is the best way to discover whether a CRM solution is a good fit for your company's needs.
For an in-depth article on all things CRM, check out our article: "Types of CRM software and their benefits."
Most CRM software is available for free or for a limited-time trial. Because choosing the best CRM is not easy, the Customer Relationship Management software industry offers free plan versions so users can check out whether a given CRM software is the best free CRM for their business before committing to the full version—it's a fantastic chance for you to try free CRM.
For example, Hubspot CRM offers small businesses and large companies free CRM functionality to test drive their CRM tool.
Trying diverse Marketing automation software is especially critical for the fast-growing small business with limited budgets and a crucial need to optimize their customer support and sales pipeline.

 
Why is CRM software important?

A CRM system can increase the number of leads available to your sales team by intelligently handling contact management. It helps your marketing team find new customers faster by increasing the number of leads. It also supports your sales teams in closing more deals quicker. Customer service is also enhanced.

Now we will share a few reasons why CRM software is so vital to your business development:

Enhance customer service

CRM software hands a company a comprehensive picture of all your customer information.

This information then allows sales teams to build customer personas.

Increase customer loyalty

The long-term success of a company, especially a small business with a smaller customer base, depends on its customer retention rate.

Automated ticketing, sentiment analysis, customer service automation, and customer support can all be enhanced by a CRM app that improves customer satisfaction. You can identify pain points and address them immediately by tracking customers' life cycles using free CRM analytics tools.

Sales growth

Increase sales by setting up a repeatable and proven sales workflow automation and delivering the correct message to the right person at the right time through CRM software. In addition, you may streamline and improve the sales process, build a sales pipeline, automate tasks, and analyze your sales data. As a result, your sales and sales productivity will rise.

Improved customer and sales data analysis

When you use analytics CRM, you make your data accessible, relevant, and understandable to your organization. Your sales, marketing, and finance data are all combined into your CRM system to create visible metrics. Data warehousing and data mining are both features that allow your organization to analyze every aspect of your sales and marketing efforts.

Reach higher efficiency

Having your major day-to-day business tasks in one place creates a better workflow, easier collaboration among team members, and better project management. Workflow automation eliminates manual and repetitive work and gives staff more time for cognitive tasks. Analytics and dashboards will help you gain more insights into your work and optimize all business processes.

Enhanced internal information sharing

Team members can achieve frictionless communication among team members through project management systems and best practice workflows found in Collaborative CRM workflow automation

Increased Transparency

CRM applications allow every team member to feel deeply involved. Members can easily see every step taken in business processes, recognizing mutual support and collaboration. The software can assign tasks, demonstrate work, and display each member's involvement.

How to choose the best free CRM software?

It is hard to believe that a tool so vital would come with a free plan. But the best free CRM does offer outstanding features.
Here are the features and criteria to look for to find the best free CRM software.

1 Robust free features:


To be included in our best CRM system list, we only considered those CRM with robust features on their free plan capable of handling the fundamentals CRM application tasks without upgrading. All of the best CRM software on our list include task automation, contact management, and deal tracking.

 
2 User-friendly:

 
From our point of view, a CRM system should be easy to navigate from the moment you first sign in. We think the design should be intuitive and easy to use, with the most used feature (e.g., deals, contacts, reports, settings) accessible from any screen.

 
3 Unique features:

 
There are hundreds of simple systems out there. However, all the CRM software included has stand-out qualities that set them apart from any other CRM.


4 Third-party app Integration:


A must-have CRM feature even in the free plan is the ability to interact with other apps like social media, email marketing, E-commerce, and sales automation platforms.


In the next section, we share our 15 Best Free CRM software. Since all the following CRM systems offer a free plan, there isn't a reason not to try them all out!
In case you are in a hurry and don't have time to read the whole list, we are putting first our top pick, Hubspot CRM. Hubspot along with Bittrex24 are the only two CRMs that offer unlimited users in their free plans.
To save you time, most of these contact management tools require a business e-mail in the format "whatever(at)business domain. extension" to sign up. A Gmail or g suite account won't cut it, mostly.

 15 Best Free CRM software
 

Hubspot CRM

You can fit your HubSpot CRM free plan to your business needs. The software has five “hubs,” or main options, each aimed at different types of client-focused businesses.
They include a Sales hub, a Marketing hub, a Service hub, a CMS Hub, and an Operations Hub. This feature makes HubSpot CRM stand out from its competitors along with offering unlimited users even in its free version. Hubspot CRM is an excellent pick for businesses that need a free CRM system designed for online or live chat customer support and sales. The free option can also be used to train employees on using the CRM before stepping up to one of the Paid Plans.

HubSpot CRM’s benefits

1 Easy user interface
2 Extensive functionality
3 Ample tutorials and knowledge base section
4 Customizable templates and reports
5 Flexible price plans including a free Plan.


HubSpot CRM Free Plan features


1 Live chat functionality
2 Ads handling feature
3 Deal tracking
4 Sales Pipeline
5 Email marketing and support(limited to 200 contacts)
6 Reporting Screen
7 Custom support form fields


Hubspot CRM price plans


Free plan: Up to a million contacts and unlimited users with no time limits.
Paid: Starting at $45 a month when paying annually if adding the Sales, Marketing, Service, CMS, or Operations hubs. You can also purchase a 5-Hub bundle for $50 a month in the Starter plan(1000 contacts included in the Starter plan)


HubSpot CRM is a free CRM software that's both comprehensive and easy to use. You'll be able to develop unique customer relations and have a blast doing it. It includes all the tools, sales automation, and integrations you need to market, sell, publish content, and service customers. You can utilize each item in the platform on its own. However, combining them is where the real magic happens.
Take it for a spin. You will not be sorry.

HubSpot Capterra Reviews 4.59(3359)

Zoho CRM

Zoho CRM is one of the best free CRM on the market. ZOHO CRM has been around for over 15 years. It has an extensive portfolio of applications and is well-versed in the complexities of business processes, so you can be sure your applications and data will be in expert hands. You can integrate ZOHO CRM with a wide range of reliable business applications.

Zoho CRM includes account administration, contact, lead, and deal management. It offers marketing automation, team collaboration, predictive sales, and partner relationship management.

Zoho CRM's benefits

1 user-friendly interface

2 Stress-free migration from spreadsheets and competing CRMs to ZOHO CRM.

3 Multi-channel interface.

4 Intuitive third-party integrations

5 Task Automation

6 Detailed reports, insights, and analytics.

ZOHO CRM free plan features:

1 Basic Customer support

2 5000 API/day/organization

3 5000 modules

4 5 task actions

5 1 GB Free storage

6 10 email templates

7 Standard reports

Pricing plans available for Zoho CRM

1 Zoho CRM Free plan: One user. 20 Subscriptions.

2 Paid plan: From 59 $/ month. 500 customer. 3 Users. 3 Automated workflows

Zoho CRM Capterra Reviews 4.59(3359)

Agile CRM

Agile CRM excels as a free CRM software for small businesses. It combines marketing, service, and sales functionality in one free CRM software. It offers a variety of pricing options, in addition to a free plan, and it is a good fit for any company regardless of size. It stands out for several reasons.

Agile CRM founder and his associates realized that most well-known customer service apps in the marketplace catered to large organizations. They developed solutions tailored to small businesses' budgets and needs.

Agile CRM's benefits

1 Easy installation.

2 Wide-ranging integration library.

3 Sales, marketing, and service all-in-one automation platform.

4 Google-cloud hosted for maximum performance and security.

Agile CRM Free plan features

1 Unlimited deals, tasks, and files.

2 Up to 1000 Contacts

3 Custom Data milestones

4 Email tracking

5 Appointment scheduling

6 Lead scoring

7 Custom data fields

8 Live chat capable

Agile's pricing

Free: Up to 10 users

Paid: from $8.99 a month(annual subs) for the starter plan.

Capterra Reviews 4.1(434)

Capsule CRM

It is one of the most straightforward CRMs in the market due to its simple approach to customer relationship management. For over ten years, Capsule has been a leading CRM solution in the SaaS CRM sector. It is also one of the most simple CRM platforms in the market that can handle task management, contact management, sales pipeline management, and more.

What does “simple” mean here? The simple, laidback nature of promoting customer relationships that Capsule has is what makes it one of the most straightforward CRMs. Capsule CRM is the opposite of advanced CRMs like Zoho CRM. This software features just the essentials. However, it can do quite a lot. For a free CRM tool, Capsule CRM is surprisingly capable.

Capsule's Benefits

1 Automatic updates

2 Monthly plans. No long-term commitments.

3 Multiple methods for importing contacts into Capsule.

Capsule CRM Free Plan feature

1 10MB/ account

2 250 contacts

3 Reminder Follow-up Tasks

4 Integrate with Accounting Platforms

5 Email Storage

6 Send Emails with Outlook or Gmail

7 Log Activity

8 Sales Pipeline Dashboard

Capsule's Paid Plans

Free: Available for 2 users

Paid: 18 a month per user

Capsule CRM Capterra Reviews 4.5(145)

Freshworks CRM

Freshworks started as a customer service software called Freshdesk in 2010. Since then, it's expanded into a multiproduct platform known as Freshworks. Freshworks CRM, a sales CRM system launched in 2016, is a component of Freshworks. With Freshworks CRM, you can manage sales in any sized business. It targets attracting, nurturing, handling, and converting leads. Freshworks CRM has a variety of packages to suit startups, large corporations, and companies of all sizes. In reality, the CRM system focuses on attracting, nurturing, and converting leads. Freshworks has 11 offices worldwide, including the United Kingdom, United States, Australia, and India. The CRM system has a substantial presence in the industry and we have to consider it one of the best free CRM on the market.

Freshworks CRM's benefits.

  • It offers a drag-and-drop user interface for ease of use
  • Highly-rated customer support
  • Artificial Intelligence rates and scores your leads.
  • Team Sales automation based on product type, location, or the size of the deal.
  • Automatic Contacts information scraping from their company profiles or public social media accounts.
  • Integrates well with other Freshworks apps

Freshworks CRM free plan features

  • Lead/ contact/ account/ deal/ project management
  • Tasks, appointments, and notes
  • Filters and custom interface
  • Data import/ export
  • Easy Migration from different CRMs
  • Insight-based lead scoring
  • Record screen
  • Role-based differentiated access
  • 24x5 support
  • Multi-platform mobile app

Pricing plans

Free plan: Unlimited number of users availability

Paid plans: From $12/ user/ month (when paid annually)

Capterra Freshdesk  Reviews 4.5(2514)

Insightly CRM

Insightly is similar to Hubspot CRM and targets the same market segment. Insightly is a cloud-based CRM software that caters to small to mid-sized enterprises. Its most notable features are workflow automation, sales lead management, email tracking, quotation generation, and relationship linking. These features have attracted over 1.5 million customers to Insightly thus earning a rightful place among the best free CRM options. Insightly mobile app adds audio notes and business card scanning to these features.

Insightly's benefits:

  • Permits you to link contacts, opportunities, and projects
  • Push notifications task management.
  • Allows you to add voice memos to files.

Insightly Free Plan features:

  • OAuth Single Sign-on (SSO)
  • Accountancy integrations.
  • Reports and charts.
  • Project management
  • Lead and sales handling
  • Mass email and custom email templates
  • Do-it-yourself support
  • 2,500 record limitation
  • 2 custom fields/ record type
  • Max 10 mass emails/ day

Insightly's pricing plans:

  • Free plan: Available for 2 users
  • Paid: Starting at $29 per user per month (with an upfront annual subscription)

Insightly CRM Capterra Reviews 3.9(499)

Really Simple Systems CRM

Where Really Simple Systems CRM outshines the competition is in sales forecasting.

Even if a deal doesn't close, the weighted calculation ensures an estimate of revenue using the profitability of its closing. Here's how it works: You can get a detailed sales forecast report for free from Really Simple Systems with weighted and unweighted revenue. There are two ways it works:

  Because not every deal will close, the weighted calculation provides an amount based on the profitability of its closing. Therefore, if a rep had their first call, the probability of it would be much lower, as it's still in the early stages. In this case, 20% probability of closing a $10,000 sale would be $2,000 weighted (=$10,000 * 20%). Conversely, if the same opportunity were presented as a proposal, its probability of going up to 80% and weighted at $8,000 (=$10,000 * 80%) would be higher. 

This helps with forecasting since it provides a complete picture of anticipated sales based on the likelihood of closing a deal and the time invested in the pipeline. The most frequent cause of failure in forecasts is faulty and insufficient CRM data. To avoid this problem, you may make opportunity fields pre-populated with dropdown choices (e.g., various stages of the sales process) and require them before an opportunity can be created.

Really Simple Systems' benefits:

  • Clear, easy-to-use interface
  • Excellent customer support
  • Excellent weighted sales forecasting
  • Automated task notifications
  • Strong natural language capabilities

Simple CRM Free Plan features:

  • 100 company records
  • Unlimited contacts allowed
  • 0.1 GB file storage
  • Customer/ pipeline management
  • Sales weightings & Probability
  • Forecast & listing reports
  • Custom fields/ tables/ dropdown lists/ dashboards

Really Simple Systems price information:

  • Free plan: Available for 2 users
  • Paid plans: From $14/ user/ month (with an upfront annual subscription)

Capterra Reviews 4.4(369)

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